Rate:
updated at
2012-10-25 18:55:46
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BlueSoleil_Support
replied at 2012-10-25 18:55:46
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Dear, usually the SN is sent by our server automatically, maybe there is something wrong with system or internet so you didn't receive your SN. Sorry for the inconvenience. I sent your SN to your mailbox. Regards
Rate:
updated at
2012-10-25 01:28:54
help help help..i received this error message"Thisaction is only valid for products that are currently installed'
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BlueSoleil_Support
replied at 2012-10-25 01:28:54
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Dear, would you please tell me your mail address if you still haven't received reply? Regards
2
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wannistelrooy
replied at 2012-10-25 00:06:45
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ok i already reply to them but still havent receive any email yet..
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BUBLA
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Rate:
updated at
2012-10-22 04:18:45
Hi ,
I purcahses a bluetooth dongle with the following setup details. I upgraded to BS 8. 0 version from version 6.0 as you
can see below.
Please send me a serial number for version 8.0 ASAP.
I have been trying to activate this for long and I should have had this free as per you site.
This sort of service does not inspire confidence n BS.
Name=INTL
Version=1.00.000
DiskSpace=8000 ;DiskSpace requirement in KB
[Startup]
CmdLine=
SuppressWrongOS=N
ScriptDriven=0
ScriptVer=1.0.0.1
DotNetOptionalInstallIfSilent=N
OnUpgrade=1
RequireExactLangMatch=0404,0804
Product=Bluesoleil 6.4.249.0
PackageName=BlueSoleil.msi
EnableLangDlg=Y
LogResults=N
DoMaintenance=N
ProductCode={C0A871F9-D580-4404-9A69-A02CF3078C87}
ProductVersion=6.4.249.0
PackageCode={D03608F5-9954-415B-95E5-BCB0A11E382F}
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BUBLA
replied at 2012-10-22 04:18:45
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Dear Support,
This is NOT acceptable.
I bought my dongle and version 6.0 software in a CD from Amazon and I did not get a serial number. I am not sure if there is a serial number somewhere in the (mini) CD that accompanied the dongle. You are responsible for the quality of all of your products. The product description clearly stated that the dongle would work for Windows 7.0 , well it does not. Everytime I try to install it it gives me installation error 183 and rolls back installation. Even installing the X6.4 patch that accompanies the CD does not help. The readme
text file is in Chinese!
Version 8.0 works with Windows 7.0 but it will not allow me to pair devices b/c it is evaluation version.
I am just asking you to stick to your promise of providing a customer with a dongle that works for windows 7. Please provide me with
a serial number or let me know how to install your software version 6.0 for Windows 7.0 Professional w/o the 183 error.
2
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BlueSoleil_Support
replied at 2012-10-22 02:36:53
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Dear BUBLA, you will receive a serial number to activate your software after you purchasing successfully on our website.
We also promised all of our users can upgrade freely from version6 to version8. The upgrade policy as follows:
1.If you bought a serial number or a dongle from our website at the outset, you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2.If you bought a dongle with a BlueSoleil6 software CD from one retailer, you should ask your retailer if the dongle including the license for activating version8 first, if yes, you just need to insert your dongle, BlueSoleil8 will be activated.
Sorry for the inconvenience. Thanks
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Poida
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Rate:
updated at
2012-10-22 02:46:39
"If you has owned, are eligible to own or are going to own BlueSoleil 8, just grasp it quickly. After owning BlueSoleil 8, you will possess all successive BlueSoleil latest versions FREELY AND PERMANANTLY in the future. It’s our solemn promise!"
Solemn promise???? All I got when I downloaded it was the standard 30 day trial.
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BlueSoleil_Support
replied at 2012-10-22 02:46:39
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Dear Poida, you know, BlueSoleil is a pay for software, you need a serial number to activate your software to get rid of trial version. After owning BlueSoleil 8, you will possess all successive BlueSoleil latest versions FREELY AND PERMANANTLY in the future. Thank you!
Rate:
updated at
2012-10-22 02:33:31
can someone help me..i need help i cant down load..
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BlueSoleil_Support
replied at 2012-10-22 02:33:31
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Dear wannistelrooy, maybe there is something wrong with internet, please try again later. Sorry for the inconvenience. Regards
Rate:
added at
2012-10-20 11:01:11
i need help..i cant install or update to the new version
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DhL59
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Rate:
updated at
2012-10-17 00:26:25
When I run the "setup" application, it tells me I have chosen to remove the program. When I press "back" it just has a "next" which takes me right back to "remove", an inactive "Back" and a "cancel", which takes me out of install.
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BlueSoleil_Support
replied at 2012-10-17 00:26:25
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Hi, please click "remove" to continue the installation, or click "cancle" to exit the installation. Thank you
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sonicwb
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Rate:
updated at
2012-10-16 07:04:21
Hi there， I want to download the app, but system showed an alert that I haven't enough point to download. I bought a IVT BS005 before.
1
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sonicwb
replied at 2012-10-16 07:04:21
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by the way, how can I accumulate point then?
Rate:
updated at
2012-10-15 23:42:08
hello,
I was happy of bluesoleil with my SE w715, I have since changed to ARC S and it no longer works with bluesoleil.
I did something wrong?
thank you, cyrille
1
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BlueSoleil_Support
replied at 2012-10-15 23:42:08
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Dear eightrax, you will receive a serial number to activate your software after you purchasing successfully on our website.
We also promised all of our users can upgrade freely from version6 to version8. The upgrade policy as follows:
1.If you bought a serial number or a dongle from our website at the outset, you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2.If you bought a dongle with a BlueSoleil6 software CD from one retailer, you should ask your retailer if the dongle including the license for activating version8 first, if yes, you just need to insert your dongle, BlueSoleil8 will be activated. Thanks
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eightrax
replied at 2012-10-15 12:38:58
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Hello i have a version of 6 and have had to upgrade to 8 in order to to get it to work with win7.
can i have a serial please?
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BlueSoleil_Support
replied at 2012-10-15 01:38:47
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Dear, thank you for choosing BlueSoleil, very glad to hear that. Regards
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foggiatto cyrille
replied at 2012-10-12 23:39:40
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thank you very much
it works now
Regards, cyrille
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BlueSoleil_Support
replied at 2012-10-10 00:44:18
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Hi, you need to clear your activation record and try to activate it again.
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Sonu
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Rate:
updated at
2012-10-15 01:31:22
Dear Team,
I got an amazing response from your team. I am using Karbonn A7 android. But on the model option the name is not appearing on the filter. On that basis, i am unable to connect my internet. Kindly, let me know what can be done?
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BlueSoleil_Support
replied at 2012-10-15 01:31:22
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Hi Sonu, sorry to tell you that i don't understand your problems very well, would you please describe your problems in details and send it to: support@bluesoleil.com ? Some screenshots will be appreciated. Thanks
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MANISH
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Rate:
updated at
2012-10-15 00:47:36
I already had IVT6.2.227.10 version activated .the software came in a CD with the donggle. But as i have tried to upgrade it to
BlueSoleil 8.0.395.0 d I am being asked to purchase the same ?? and the website says it is free for version 6 users
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BlueSoleil_Support
replied at 2012-10-15 00:47:36
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Dear MANISH, we promised all of our users can upgrade freely from version6 to version8. The upgrade policy as follows:
1.If you bought a serial number or a dongle from our website at the outset, you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2.If you bought a dongle with a BlueSoleil6 software CD from one retailer, you should ask your retailer if the dongle including the license for activating version8 first, if yes, you just need to insert your dongle, BlueSoleil8 will be activated. Thanks
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lukie
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Rate:
updated at
2012-10-11 22:57:16
what if you purchased your product before windows 7,you would not ask about upgrades when you buy off the shelves you expect the company to keep you up to date!!!!!!!.i am a bit anoyed that i will have room full of your dongles
1
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BlueSoleil_Support
replied at 2012-10-11 22:57:16
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Dear lukie, you know, BlueSleil is a pay-for software, you will receive a serial number or a dongle to activate it after you purchasing successfully on our own websire.
We are a software corporation, everybody can free download BlueSoleil software and sale with their dongles after carved into a CD. We never send a CD of BlueSoleil to our users, so you should contact your retailer. Please ask them if their dongles including the license for activating BlueSoleil first, if yes, you just need to insert your dongle, BlueSoleil will be activated. Thanks
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lukie
replied at 2012-10-10 02:07:54
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hi,thank you for the fast response, ipurchase my dongles at Tesco stores UK.
the problem is my hardware is not recognised, but when i go ti install the software disc it has your name on it.
yours lukie.
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BlueSoleil_Support
replied at 2012-10-10 00:21:08
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Dear lukie, would you please tell me where did you get "our" dongles and what are the problems you have encountered? Thank you
Rate:
updated at
2012-10-10 00:35:55
I purchased bluesoleil 8.0.395.0 and got the serial no. Today, and bluetooth link report is successful. However I can't link my Nintendo Wiimote plus RVL-360. I read from instruction document, bluesoleil 8.0.395.0 works flawlessly on any Windows XP, Vista and Windows 7 platform, but when I start my bluesoleil the icon "Search Devices" is unworkable..., Please help me..., My platform is Windows 7. Many Thanks!
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BlueSoleil_Support
replied at 2012-10-10 00:35:55
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Hi, sorry to tell you that I can't see clearly of these screenshots. Would you please send an E-mail to support@bluesoleil.com with your problems and screenshots? Thank you
2
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Michael Lee
replied at 2012-10-08 20:01:55
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Dear, Thanks for the reply, my Bluesoleil program is as the following Fig.
when I double clik the orange icon, the searching device can't work, and my device is shown unavailable as the following Fig. Has a Cross x shown.
I tried many times, I found the Bluesoleil program will turn off my bluetooth service every time, the bluetooth service can work well when I use it in windows7 as the following Fig. I am very confused, would you please help....
Michael Lee
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BlueSoleil_Support
replied at 2012-10-08 02:32:59
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Dear, you should start BlueSoleil first. What's the color of Bluetooth icon in your system tray? Regards
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akhil
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Rate:
updated at
2012-10-10 00:26:56
this is best blueyooth product
1
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BlueSoleil_Support
replied at 2012-10-10 00:26:56
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Dear, thank you for choosing BlueSoleil. Best Regards
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vikram
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Rate:
updated at
2012-10-10 00:13:32
Your bluesoil product is amazing. I liked it. Thanks i want to buy it but it is very costly.
1
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BlueSoleil_Support
replied at 2012-10-10 00:13:32
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Dear vikram, thanks for choosing BlueSoleil; If you want a large quantity, we can give you a discount price. Regards
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walt
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Rate:
updated at
2012-10-09 01:42:26
I was using Bluesoleil version 6 and decided to take advantage of the free upgrade to 8. The setup program of version 8 uninstalled version 6 then installed 8. It went through without problems. Now version 8 won't run without a serial number. What part of "free upgrade" don't I understand?
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BlueSoleil_Support
replied at 2012-10-09 01:42:26
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Dear all, we promised all of our users can upgrade freely from version6 to version8. The upgrade policy as follows:
1.If you bought a serial number or a dongle from our website at the outset, you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2.If you bought a dongle with a BlueSoleil6 software CD from one retailer, you should ask your retailer if the dongle including the license for activating version8 first, if yes, you just need to insert your dongle, BlueSoleil8 will be activated. Thanks
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Vicky
replied at 2012-10-08 19:11:40
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Same here.... uninstalled the older version and installed 8. It is prompting for serial number to activate.. How come it is a FREE upgrade ??
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paulmin
replied at 2012-10-08 18:31:23
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I've done exactly the same. How do you claim the FREE upgrade????
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paulmin
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Rate:
updated at
2012-10-09 01:40:30
Hello Support!
Your website screems FREE UPGRADE TO BLUESOLEIL 8 for BlueSoleil 6 owners. That seams to be totally misleading and false! Free download of a Trial version is NOT the same as free upgrade and anybody can download it not just BlueSoleil 6 owners.
Can you please clarify and rectify or explain this to your customers??
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BlueSoleil_Support
replied at 2012-10-09 01:40:30
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Dear paulmin, we promised all of our users can upgrade freely from version6 to version8. The upgrade policy as follows:
1.If you bought a serial number or a dongle from our website at the outset, you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2.If you bought a dongle with a BlueSoleil6 software CD from one retailer, you should ask your retailer if the dongle including the license for activating version8 first, if yes, you just need to insert your dongle, BlueSoleil8 will be activated. Thanks
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