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FDF
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Rate:
updated at
2013-01-17 07:57:00
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BlueSoleil_Support
replied at 2013-01-17 07:57:00
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Hi, thank you for your trust and support, best regards!
Rate:
updated at
2013-01-17 07:50:47
Hello IVT.
I bought, installed and activated the software version 8.0.395.0, but after 10 minutes of use it disconnects.
Why this happens?
I'm using windows 8 64 bits.
Is there any solution?
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BlueSoleil_Support
replied at 2013-01-17 07:50:47
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Hi, thank you for choosing BlueSoleil and sorry for your sitution. BlueSoleil 8 is compatible with Windows 8.
We are testing the problems you mentioned again and i'll reply you ASAP if there are some feedback, or you can send an Email including your detailed questions to support@bluesoleil.com and we'll do our best to solve your issue. Best regards!
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PhoneBill
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Rate:
updated at
2013-01-17 07:29:23
First, my release 6 software pops up and offers a "free" upgrade to release 8, however, after release 8 is installed it displays "evaluation copy." How can I obtain the serial number of the dongle when there's nothing printed on the dongle? PLEASE, do not tell me "it's free to download," I don't want to hear that. I purchased the dongle that says Bluetooth v2.0 compatible and I expect to use the v2.0 functionality.
Second, I move the dongle between two different computers, if the serial number is associated with the PC (as opposed to the dongle itself), how can I use the same hardware on 2 different machines?
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BlueSoleil_Support
replied at 2013-01-17 07:29:23
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Hi, you know, BlueSoleil is a pay for software, you can download BlueSoleil 8 freely, but you need to purchase a serial number from our website to activate it. Otherwise, the amount of sent data is limited.
We also promised all of our BlueSoleil 6 users have FREE access to the BlueSoleil 8 and BlueSoleil 5 users have FREE access to the BlueSoleil 7. Our upgrade policy is as follows:
1. If you bought a serial number or a dongle from our website at the outset, now you can have free access to the corresponding version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2. If you bought a dongle with a BlueSoleil software CD from other place, you should ask your retailer if the dongle including the license for activating new version first, if yes, new version will be activated after inserting your dongle into your PC.
In additiion, 1. Serial number is associated with PC and as opposed to dongles;
2. End users who purchased Serial Number of BlueSoleil 8 will automatically become BlueSoleil Club member, are eligible for free upgrade of BlueSoleil 8.x series PERMANENTLY. Regards!
Rate:
updated at
2013-01-17 07:10:42
Friend, I can not use my Order ID in the site bluesoleil, I would catch another serial or renew that I have with you. When I activate my Bluesoleil with that I have here, my Bluesoleil simply connecting to your bluetooth
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BlueSoleil_Support
replied at 2013-01-17 07:10:42
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Hi, sorry to tell you that I don't understand your problems clearly, please describe in details and send it to support@bluesoleil.com We'll do our best to help you, thanks
Rate:
updated at
2013-01-15 19:10:07
My Bluesoleil 8 will not turn on bluetooth in windows 8, what can be? Have any solutions or does not catch on windows 8 yet?
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BlueSoleil_Support
replied at 2013-01-15 19:10:07
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Hi, thank you for choosing BlueSoleil, BlueSoleil 8 is compatible with Windows 8. There are 4 possibilities for your reference if you can't start it:
1.You didn't insert a Bluetooth Adapter; please make sure you are using a dongle or CF card.
2.Your dongle was not inserted properly, please un-plug it and then re-plug it to have a try.
3.BlueSoleil was not installed properly. Please make sure that you didn't install the driver from Microsoft and reinstall BlueSoleil.
4.Your OS doesn’t recognize your Bluetooth Adapter, neither does BlueSoleil. You can change another adapter and retry to make your PC recognize it first.
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ZIYE
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Rate:
added at
2013-01-14 17:36:35
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dudu
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Rate:
updated at
2013-01-13 20:48:34
Device number 00:15:83:C9:BB:A0
How does it work with the Bluesoleil 6 Update ?
I have Install Bluesoleil 8 and it ask for a serialnumber.
I can only use it for 30 days.
greats dudu
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BlueSoleil_Support
replied at 2013-01-13 20:48:34
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Hi, I checked your device number and sorry to tell you that our database told me it is not free for you to upgrade to BlueSoleil 8. you know, BlueSoleil is a pay for software, you can download BlueSoleil 8 freely, but you need to buy a serial number or a dongle from our website to activate it. otherwise, the amount of sent data is limited. Regards.
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richard
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Rate:
added at
2013-01-10 09:33:26
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steph72
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Rate:
updated at
2013-01-10 08:44:14
I bought my dongle about 2 weeks ago.
The driver asked me to upgrade FOR FREE, so I downloaded as asked. I had to run it twice, first to uninstall the previous version, then to install the latest. It now tells me that I need to pay for it!
Please note:
- I bought an harware, not a software, as far as I know it should work and upgrade automaticaly. My computer is not a toy, I need it to work and I don't have time to pay with the configuration tools
- I should'nt have to comment in english in this post, don't sell your products abroad if you're not able to support in jour customer's native language
- Don't ask neither for a free download when it's not, or if the software is not able to recognize a regular hardware
- What do I do now to make it work properly? Mac Adress 00:15:83:0C:1F:FA
Waiting for a rapid answer PLEASE!!!
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BlueSoleil_Support
replied at 2013-01-10 08:44:14
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Hi, you know, BlueSoleil is a pay for software, you can download BlueSoleil 8 freely, but you need to purchase a serial number from our website to activate it. Otherwise, the amount of sent data is limited.
We also promised all of our BlueSoleil 6 users have FREE access to the BlueSoleil 8 and BlueSoleil 5 users have FREE access to the BlueSoleil 7. Our upgrade policy is as follows:
1. If you bought a serial number or a dongle from our website at the outset, now you can have free access to the corresponding version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2. If you bought a dongle with a BlueSoleil software CD from other place, you should ask your retailer if the dongle including the license for activating new version first, if yes, new version will be activated after inserting your dongle into your PC.
End users who purchased Serial Number of BlueSoleil 8 will automatically become BlueSoleil Club member, are eligible for free upgrade of BlueSoleil 8.x series PERMANENTLY. Regards!
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re01329
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Rate:
added at
2013-01-09 09:15:04
The Seller of my SMA Wechselrichter told me that I need a USB Bluetooth Dongle Class 1.
The Software for Connect with the SMA Wechselrichter (Engine for a Elektrik Photovoltaik) should be Blue Soleil.
So i bought it.
Now I see there is no connektion to the SMA Machine. After that I looked for a Software update.
Before I registered my Personalitis I read here, it is for free.
After registration I read that I have to pay 19,99 €.
Very bad. I will trough it in Watercloset
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VISHAL
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Rate:
updated at
2013-01-08 05:44:00
Dear sir
i want to know that my device is original or fake one because bluesoleil 8 did not activated in my system.
My bluetooth device address is 00:15:83:15:A3:10
plz help
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BlueSoleil_Support
replied at 2013-01-08 05:44:00
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Hi, you know, BlueSoleil is a pay for software, you will receive a serial number after purchasing successfully on our website. Thanks
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katarina11
replied at 2013-01-07 06:20:31
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pls tell me serial number for bluetooth soleil???????
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BlueSoleil_Support
replied at 2013-01-05 07:42:56
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Hi VISHAL, thank you for choosing BlueSoleil and sorry to tell you that your dongle is not able to activate BlueSoleil 8, hope you understand. Regards
Rate:
updated at
2013-01-08 05:42:22
Hello, how to uninstall bluesoleil, to be able to format the computer and then reinstall it?
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BlueSoleil_Support
replied at 2013-01-08 05:42:22
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Hi, please uninstall it from Control Panel. Thank you.
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chetan
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Rate:
updated at
2013-01-05 07:35:18
Hi
your Bluetooth software bluesoleil not starting. When u connect dongule to usb windows deafult will open.If i double click or try to strat tray icon Bluesoleli not at all starting. How to stop windows xp deafult bluetooth softwatre. how to start bluesoleli.
Pls suuport.\
Thanking you
chetan thakkar
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BlueSoleil_Support
replied at 2013-01-05 07:35:18
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Hi chetan, thank you for choosing BlueSoleil, there are 4 possibilities for your reference if you can't start it:
1.You didn't insert a Bluetooth Adapter; please make sure you are using a dongle or CF card.
2.Your dongle was not inserted properly, please un-plug it and then re-plug it to have a try.
3.BlueSoleil was not installed properly. Please make sure that you didn't install the driver from Microsoft and reinstall BlueSoleil.
4.Your OS doesn’t recognize your Bluetooth Adapter, neither does BlueSoleil. You can change another adapter and retry to make your PC recognize it first.
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chetan
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Rate:
added at
2013-01-05 03:51:17
Hi
your Bluetooth software bluesoleil not starting. When u connect dongule to usb windows deafult will open.If i double click or try to strat tray icon Bluesoleli not at all starting. How to stop windows xp deafult bluetooth softwatre. how to start bluesoleli.
Pls suuport.\
Thanking you
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sridhar
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Rate:
added at
2013-01-04 09:57:13
Hi
your Bluetooth software bluesoleil not starting. When u connect dongule to usb windows deafult will open.If i double click or try to strat tray icon Bluesoleli not at all starting. How to stop windows xp deafult bluetooth softwatre. how to start bluesoleli.
Pls suuport.\
Thanking you
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