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VISHAL
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Rate:
updated at
2012-11-15 02:36:30
Hi, I am BlueSoleil version 6 user, according to BlueSoleil i have downloaded Bluesoleil 8 and installed but after installation it requires activation key, but bluesoleil has provided a good news that bluesoleil version 6 users has free access. That is not true it requires activation key.....plz help
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BlueSoleil_Support
replied at 2012-11-15 02:36:30
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Hi VISHAL, we promised all of our users can upgrade freely from version6 to version8 and from version5 to version7. The upgrade policy as follows:
1.If you bought a serial number or a dongle from our website at the outset, you can have free access to the new version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2.If you bought a dongle with a BlueSoleil software CD from one retailer, you should ask your retailer if the dongle including the license for activating new version first, if yes, you just need to insert your dongle, it will be activated.
You know, we are a software company, everybody can free download BlueSoleil software and sale with their hardware (dongle) after carved into a CD. We never send a CD of BlueSoleil included to our users. Or please right click the Bluetooth icon in your system tray --> My Equipment Attribute --> Hardware, send the device address to us. We’ll confirm that if the dongle is ours and if you are eligible fora free upgrade.
Sorry for the inconvenience. Thanks
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FB
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Rate:
updated at
2012-11-15 02:32:24
Hi,
I've found at last (after about more than of hour, quite a complicated software) the name and address of the dongle I've bought yesterday : 00:15:83:50:19:F8
I'm waiting now for your mail to activate the product...
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BlueSoleil_Support
replied at 2012-11-15 02:32:24
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Hi FB, I have checked and found your BD address in our database. However, the system told me that your BD address is for BlueSoleil 7 but not BlueSoleil 6 or BlueSoleil 8. you can easily activate BlueSoleil 7.0.395.0 after plugging the dongle into your PC. Regards
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vkmenon
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Rate:
updated at
2012-11-15 02:29:21
dear sir
my device address is 00:15:83:15:A3:10
can i upgrade to BlueSoleil 8.0.395.0???
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BlueSoleil_Support
replied at 2012-11-15 02:29:21
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Hi, I have checked and found your BD address in our database. However, the system told me that your BD address is for BlueSoleil 7 but not BlueSoleil 6 or BlueSoleil 8. you can easily activate BlueSoleil 7.0.395.0 after plugging the dongle into your PC. Regards
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reza samangan
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Rate:
updated at
2012-11-15 02:21:53
hello i did download this data but i can not active it. please help me.
im reza from iran
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BlueSoleil_Support
replied at 2012-11-15 02:21:53
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Hi, you know, BlueSoleil is a pay-for software, you will receive a serial number to activate your software after you purchasing successfully on our website. Best Regards
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Tham Souza
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Rate:
updated at
2012-11-14 00:05:41
Oi. Eu preciso intalar mais algum programa alem do BlueSoleil 8?
Uso o windows 7 e não consegui fazer transferencia via bluetooth.
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BlueSoleil_Support
replied at 2012-11-14 00:05:41
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Hi, sorry, I don't understand your questions very well, would you please speak English? Thank you
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tivcsi
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Rate:
updated at
2012-11-14 00:01:59
Hi , I had bought a dongle with installation CD a long time ago in Hungary , and I just realised I need a product upgrade to version8. I downloaded it , but keeps asking me to activate my upgrade with a serial number. Where can I find it ? ) I am living in another country now and there is no chance to contact my retailer . Can you help ? In the setup on the installation cd there are product code, and product version numbers but they do not work . also I have found ProductVersion=2.6.0.8 Release 070517. I can send you the product codes and product version numbers as well. device address is: 00:11:67:00:00:00
Is there any chance I will be able to use my dongle again ???
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BlueSoleil_Support
replied at 2012-11-14 00:01:59
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Hi, thank you for choosing BlueSoleil. You will receive a serial number after you purchasing successfully on our website.
According to your device address we confirmed that your dongle including the license for activating BlueSoleil 8.0.395.0, so you can activate it after plugging the dongle into your PC. Best Regards!
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giri
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Rate:
updated at
2012-11-12 01:16:01
hi,i got a usb-2.0 model and i got a software cd with it and it is for only 32bit os and instead if i try to install it in 64 bit it gives an error as error-5 and closes down how can i install it for 64 bit os model are there any updates if ther pls give the web site address.thank u.
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BlueSoleil_Support
replied at 2012-11-12 01:16:01
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Hi giri, you can try to free download and install BlueSoleil 8 to work with your usb-2.0 model. However, this software will be an evaluation version if you don't activate it with a serial number. You will receive a serial number after purchasing successfully on our website. Best Regards.
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Vilia
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Rate:
updated at
2012-11-12 00:57:07
I bought my first bluetooth connector from a retailer today (9 Nov 2012) & its only version 2.0. SHould I take it back?
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BlueSoleil_Support
replied at 2012-11-12 00:57:07
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Hi Vilia, you know, we have upgraded our software to BlueSoleil 8.0.395.0 already.
I'm sorry to tell you that BlueSoleil 1.x\2.x\3.x were our history versions and we don't provide any technical support for years, hope you understand. Regards
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mike
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Rate:
updated at
2012-11-06 03:23:47
i bought the older version now this new version wants me to pay again why should i have to pay for software updates when i bought your device still have the software disc i feel like uninstalling this version and going back to my old version witch was full version all other sites that sell you software give you life time updates for free so why should anyone that comes here for updates pay of something they already bought from a shop with software im gong to blog this to everyone on Facebook
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BlueSoleil_Support
replied at 2012-11-06 03:23:47
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Hi mike, we promised all of our users can upgrade freely from version6 to version8 and from version5 to version7. The upgrade policy as follows:
1.If you bought a serial number or a dongle from our website at the outset, you can have free access to the new version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2.If you bought a dongle with a BlueSoleil software CD from one retailer, you should ask your retailer if the dongle including the license for activating new version first, if yes, you just need to insert your dongle, it will be activated.
You know, we are a software company, everybody can free download BlueSoleil software and sale with their hardware (dongle) after carved into a CD. We never send a CD of BlueSoleil included to our users. So you should contact your retailer first. Or please right click the Bluetooth icon in your system tray --> My Equipment Attribute --> Hardware, send the device address to us. We’ll confirm that if the dongle is ours and if you are eligible for a free upgrade.
Sorry for the inconvenience. Thanks
Rate:
updated at
2012-11-06 02:45:00
hi still cant download the new version..
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BlueSoleil_Support
replied at 2012-11-06 02:45:00
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Hi, maybe there is something wrong with our server or internet, please try again later. Thank you.
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anoop
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Rate:
updated at
2012-11-05 06:17:15
I bought new bluetoothdongle from dubai, Promate Bluemate.3.I got software cd with bluesoleil software.how can i activate it? it says registered CSR.i've its serial number (12digit number)only.how can i register it
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anoop
replied at 2012-11-05 06:17:15
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That means promate products are not registered.It has IVT chipset and they have their own website (www.promate.net) and everything.still they are not autherised products of IVT .is it?
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BlueSoleil_Support
replied at 2012-11-05 00:33:49
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Hi, please ask your retailer if the dongle including the license for activating BlueSoleil first, if yes, you just need to insert your dongle, your software will be activated. We never send a CD to our users. Thank you.
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VHau
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Rate:
updated at
2012-11-05 01:36:07
Hello,
i know this is not exactly the right place for my question, but i am seeing replies from BlueSoleil_Support here, maybe you are also able to help me or you will tell me how to get an answer from someone else...
i am an registered User of BlueSoleil Version 5.0.5.178
I purchased it on 2010-01-08 13:39:01. The Order ID was: BS2010010800118
I got a key, but i will not post it here ;-)
From one moment to another it turned to an evaluation copy (on my Windows 7 Ultimate / 64 Bit) and wont let me register any more, even after a new install.
This is the message i get:
"Please make sure the system registry or the BlueSoleil Installation folder is not read-only"
I got a solution from Microsoft solution center, so i visited your website and saw that it is free for me to use version 7.0.395.0
But i am not able to register this version with my bought key, i am told by the register dialog it is not a valid key...
Therefore i regret your help, what shall i do to get the older version 5.0.5.178 or the newer version 7.0.395.0 to work as registered version?
Greetings from Duesseldorf / Germany,
Volker Hau
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VHau
replied at 2012-11-05 01:36:07
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Thanks to You, "BlueSoleil_Support"
but I am already in contact (Email) with Customer Support Department.
Have a nice day,
Volker Hau
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Manuel
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Rate:
updated at
2012-11-05 01:04:32
É uma ferramenta de grande utilidade visto que não precisamos de cabo para ligarmos os dispositivos.
É excelente
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BlueSoleil_Support
replied at 2012-11-05 01:04:32
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Hi, thank you for choosing BlueSoleil, have a nice day! Best Regards
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imack
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Rate:
updated at
2012-11-05 00:45:42
I've tried installing it like 20 times. Right after I pick installation folder(tried default and a ton of others), it says click next to begin installation.........click it......the program dissapears and nothing happens......help!
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BlueSoleil_Support
replied at 2012-11-05 00:45:42
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Hi, I’m afraid that some files are missing in the download process. Please download again and send the log file named” bluesoleilSetup.log” in C:\WINDOWS\Temp to support@bluesoleil.com if this issue still happens. Regards
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dumitrache daniel
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Rate:
added at
2012-11-04 03:57:32
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cj
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Rate:
added at
2012-11-03 05:24:53
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