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viktor
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Rate:
updated at
2012-12-18 04:00:40
After installation програмного the maintenance cannot be connected the telephone with ПК
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BlueSoleil_Support
replied at 2012-12-18 04:00:40
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Hi, could you please speak English or Chinese? Sorry to tell you that I don't understand your questions very well, please send your problems to support@bluesoleil.com , some detailed description and screenshots will be appreciated. Regards
Rate:
updated at
2012-12-17 00:13:33
Hi,
the software doesn't open in my pc with Windows 7 X64.
i've bought Bluesoleil 8.0.395 .
I've downloaded the software here and i've activated it whit the SN you sent me.
but the icon of the bluetooth is grey and id doesn't turn on. also bluesoleil interfaces doesn't open..
I really need your help
1
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BlueSoleil_Support
replied at 2012-12-17 00:13:33
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Hi, thank you for choosing BlueSoleil and sorry for your situation, maybe you should uninstall and reinstall BlueSoleil.
Bluetooth icon is grey shows that your BlueSoleil has not been started, there are 4 possibilities for your reference:
1.You didn't insert a Bluetooth Adapter; please make sure you are using a dongle or CF card.
2.Your dongle was not inserted properly, please un-plug it and then re-plug it to have a try.
3.BlueSoleil was not installed properly. Please make sure that you didn't install the driver from Microsoft and reinstall BlueSoleil.
4.Your OS doesn’t recognize your Bluetooth Adapter, neither does BlueSoleil. You can change another adapter and retry to make your PC recognize it first.
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keeviinn74
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Rate:
updated at
2012-12-15 02:47:24
Hola, yo eh descargado esta version, pero no dispongo de ninguna targeta de credito, ni nada por el estilo (Para pagar la lisencia)... De que otra forma puedo pagar la lisencia permanente? Saludos
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BlueSoleil_Support
replied at 2012-12-15 02:47:24
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Hi, could you please speak Chinese or English? Please send an Email to store@bluesoleil.com if you can't buy BlueSoleil software on our website. Thank you.
Rate:
updated at
2012-12-15 02:36:58
i need help i cant dowmload the new version of
BlueSoleil 8.0.395.0.i have purchase the old version..
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BlueSoleil_Support
replied at 2012-12-15 02:36:58
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Hi, Would you please tell us you can't install BlueSoleil 8 or can't activate it now? You know, a SN only can activate one software, I checked and our database told me that your SN has been used. Thank you.
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BlueSoleil_Support
replied at 2012-12-09 23:05:14
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Hi wannistelrooy, would you please tell us your Order ID or Transaction ID so we can further help you? Thank you.
4
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wannistelrooy
replied at 2012-12-07 08:06:03
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yes i already purchased it but i cant up grade to the new version..
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BlueSoleil_Support
replied at 2012-12-07 01:17:56
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Hi, you know, BlueSoleil is a pay for software, you will receive a serial number after purchasing successfully on our website. Would you please tell us you can't install BlueSoleil or can't activate it now? Please send an Email to support@bluesoleil.com with your detailed questions, we'll do our best to help you. Hope you have a happy weekend, thank you.
Click here to view all replies...
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joey
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Rate:
updated at
2012-12-13 19:01:20
pease can i have help!!!!,
ive just bought a usb dongle from ebay and it came with a cd that doesnot work with windows 7 64bit,
i do have the latest update but it doesent support much so please can i have a product key scince i have bought your item
thank you
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BlueSoleil_Support
replied at 2012-12-13 19:01:20
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Hi, would you please tell me which version you are using? You know, BlueSoleil is a pay for software, you will receive a Serial Number (product key ) after purchasing successfully on our website.
As you bought the dongle from ebay, so you should ask your retailer if the dongle including the license for activating version8 first, if yes, BlueSoleil8 will be activated after inserting your dongle into your PC. Thank you!
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tsweeper
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Rate:
updated at
2012-12-10 20:36:46
I purchase dongle in Shanghai, made by Samzhe, product was HK-998. I need to install driver but I realize their installation cd only contains BlueSoleil 6 32bit version and I am using Windows 7 64bit. I cannot find 64bit - Bluesoleil 6
Q1) Where can I get Bluesoleil 6 for Windows 7 64bit?
Q2) If I have to use Bluesoleil 8, Do I need to pay AGAIN for activate even I pay for dongle?
Thanks
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BlueSoleil_Support
replied at 2012-12-10 20:36:46
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Hi, sorry to tell you that BlueSoleil 6 can't support Windows 7 64bit very well, and it is no longer available for download. You can download BlueSoleil 8, it works fine on Windows 7 64bit.
We promised all of our BlueSoleil 6 users have FREE access to the latest version, our upgrade policy is as follows:
1. If you bought a serial number or a dongle from our website at the outset, now you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2. If you bought a dongle with a BlueSoleil6 software CD from other place, you should ask your retailer if the dongle including the license for activating version8 first, if yes, BlueSoleil8 will be activated after inserting your dongle into your PC.
You know, we are a software company, everybody can free download BlueSoleil software and sale with their hardware (dongle) after carved into a CD. We never send a BlueSoleil CD to our users.
End users who purchased Serial Number of BlueSoleil 8 will automatically become BlueSoleil Club member, are eligible for free upgrade of BlueSoleil 8.x series PERMANENTLY. Thank you!
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emilio
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Rate:
updated at
2012-12-10 20:26:17
hola compre hace un año un dispositivo en radioshak y me vino con IVT Bluesoleil 2.6.0.8 por lo que deseo actualizarlo me pueden decir que tengo que hacer?
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BlueSoleil_Support
replied at 2012-12-10 20:26:17
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Dear emilio, thank you for choosing BlueSoleil, could you please speak English or Chinese?
I’m sorry to tell you that BlueSoleil 1.x/2.x/3.x were the history version and we don’t provide any technical support for years. These prior versions had not been maintained. So they are no longer available for download. Hope you can understand.
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magic
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Rate:
updated at
2012-12-09 23:18:57
I am sick and tired of Blue Soleil software, when I want to just download updates they try to sell me a complete updating software package for my computer when all I want is bluetooth updates. Now I am trying to download a 'free update' and it steers me to a promotion for an update costing $27.99. I am not impressed with Blue Soleil. How come it is a free update for version 6 users and not version 7, and I have version 5, is my update free? I find your website very misleading and frankly I do not trust Blue Soleil.
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BlueSoleil_Support
replied at 2012-12-09 23:18:57
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Hi, The prior versions such like BlueSoleil 1.x/2.x/3.x had not been maintained. We don’t provide any technical support for years, hope you can understand.
We promised all of our BlueSoleil 6 users have FREE access to the latest version and BlueSoleil 5 users free to BlueSoleil 7, our upgrade policy is as follows(if you are a BlueSoleil 6 user):
1. If you bought a serial number or a dongle from our website at the outset, now you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2. If you bought a dongle with a BlueSoleil6 software CD from other place, you should ask your retailer if the dongle including the license for activating version8 first, if yes, BlueSoleil8 will be activated after inserting your dongle into your PC.
You know, we are a software company, everybody can free download BlueSoleil software and sale with their hardware (dongle) after carved into a CD. We never send a BlueSoleil CD to our users.
End users who purchased Serial Number of BlueSoleil 8 will automatically become BlueSoleil Club member, are eligible for free upgrade of BlueSoleil 8.x series PERMANENTLY. Thank you!
Rate:
updated at
2012-12-09 23:08:29
I had bought and use BlueSoleil 8 at Windows 7 successfully. But does it work in Windows 8 Pro (not listed in supported platforms)?
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BlueSoleil_Support
replied at 2012-12-09 23:08:29
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Hi, thank you for choosing BlueSoleil, BlueSoleil 8 works fine at Windows 8. Regards
Rate:
updated at
2012-12-07 00:52:27
can i get a refund and purchase the new version seem there so much problem to upgrade..
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BlueSoleil_Support
replied at 2012-12-07 00:52:27
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Hi, would you please tell us what did you purchase from our website? If you bought BlueSoleil6.x now you can free upgrade to the last version(5.x free to 7.x). You just need to do is simply download and install the software accordingly, activate it with your SN or dongle. Thank you.
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honza1970
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Rate:
updated at
2012-12-05 07:00:14
NONE of the download links actually works!!!
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wannistelrooy
replied at 2012-12-05 07:00:14
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i have this problem too..
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BlueSoleil_Support
replied at 2012-12-02 23:05:54
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Hi, there are no problems with download links, please try again later, thank you.
Rate:
added at
2012-12-05 06:53:46
im getting sick of this upgrading to new version follow all instruction but non of them works..can i get a refund and purchase a new one..
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RicardoVerdi
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Rate:
updated at
2012-12-03 00:08:00
I have BlueSoleil 2.7.0.35 VOIP Release 080317 Stack Version 06.05.85.20070815. I'm
not sure whether or not this entitles me to a free upgrade. However when i tried it,
it says
Welcome to the InstallShield Wizard for BlueSoleil 8.0.395.0 The InstallShield
Wizard will allow you to modify, repair or remove BlueSoleil 8.0.395.0. To continue,
click next.
When I do it says
You have chosen to remove the program from your system. Click remove to remove
BlueSoleil 8.0.395.0 from your computer. After removal, this program will no longer
be available for use.
How may I install it please? It's not yet installed, so I presume I can't remove it!
Richard Green
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BlueSoleil_Support
replied at 2012-12-03 00:08:00
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Hi, as you have installed old BlueSoleil version, so you have to uninstall it before install new version. Now you just need to click remove and install BlueSoleil 8 as the instructions.
We promised all of our BlueSoleil 6 users have FREE access to the latest version: If you bought a serial number or a dongle from our website at the outset, now you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
If you bought a dongle with a BlueSoleil6 software CD from other place, you should ask your retailer if the dongle including the license for activating version8 first, if yes, BlueSoleil8 will be activated after inserting your dongle into your PC.
Hope you understand, thank you.
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Jaf
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Rate:
updated at
2012-12-02 22:46:11
hello there..
i got popup that says i can upgrade v6 to v8 free. But after i downloaded and installing asking for serial code..
My previous purchase has cd and no serial on it..
please help me to upgrade
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BlueSoleil_Support
replied at 2012-12-02 22:46:11
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Hi, our upgrade policy is as follows:
The prior versions such like BlueSoleil 1.x/2.x/3.x had not been maintained. We don’t provide any technical support for years, hope you can understand.
BlueSoleil 6 users have FREE access to the latest version: If you bought a serial number or a dongle from our website at the outset, now you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
If you bought a dongle with a BlueSoleil6 software CD from other place, you should ask your retailer if the dongle including the license for activating version8 first, if yes, BlueSoleil8 will be activated after inserting your dongle into your PC.
You know, we are a software company, everybody can free download BlueSoleil software and sale with their hardware (dongle) after carved into a CD. We never send a BlueSoleil CD to our users.
End users who purchased Serial Number of BlueSoleil 8 will automatically become BlueSoleil Club member, are eligible for free upgrade of BlueSoleil 8.x series PERMANENTLY. Thank you!
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