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mike
Level: 1
Rate: updated at 2012-11-06 03:23:47
i bought the older version now this new version wants me to pay again why should i have to pay for software updates when i bought your device still have the software disc i feel like uninstalling this version and going back to my old version witch was full version all other sites that sell you software give you life time updates for free so why should anyone that comes here for updates pay of something they already bought from a shop with software im gong to blog this to everyone on Facebook
Reply (1)
1

BlueSoleil_Support replied at 2012-11-06 03:23:47

Hi mike, we promised all of our users can upgrade freely from version6 to version8 and from version5 to version7. The upgrade policy as follows:

1.If you bought a serial number or a dongle from our website at the outset,  you can have free access to the new version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;
2.If you bought a dongle with a BlueSoleil software CD from one retailer, you should ask your retailer if the dongle including the license for activating new version first, if yes, you just need to insert your dongle, it will be activated.
You know, we are a software company, everybody can free download BlueSoleil software and sale with their hardware (dongle) after carved into a CD. We never send a CD of BlueSoleil included to our users. So you should contact your retailer first. Or please right click the Bluetooth icon in your system tray --> My Equipment Attribute --> Hardware, send the device address to us. We’ll confirm that if the dongle is ours and if you are eligible for a free upgrade.
Sorry for the inconvenience. Thanks

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