BlueSoleil software will be upgraded via updater with internet; please pay attention to the following information before installing BlueSoleil software with updater.
1. BlueSoleil updater is green single-file version which only offers related installation support on series of BlueSoleil software upgrades and also it is security, green, and non-toxic, no residue junk files. Please use easily.
2. Please uninstall BlueSoleil software via formal channels, such as from control panel->programs->uninstall programs->uninstall. If you delete BlueSoleil software manually or uninstall it by other third-party software which maybe can cause residual and result in the local version cannot be identified by update and cannot start the updater.
3. How to solve the problem of downloading too slow? Due to the limited resources of our servers while more customers online to download at same time which can cause some users download slowly. We will improve it as we can,
The solution for BlueSoleil updater cannot be opened:
1. Question: there is no response after double click the BlueSoleil updater?
Answer: BlueSoleil software is uninstalled incompletely, please perform the following steps:
1) Delete BlueSoleil residual registry information
Delete the whole: HKEY_LOCAL_MACHINE\SOFTWARE\BSAddins
HKEY_CLASSES_ROOT\ Installer\Products\including BlueSoleil subproject (if not found you can leave)
HKEY_CURRENT_USER\ Software\Microsoft\Installer\Products\ including BlueSoleil subproject (if not found you can leave)
2) If it is still no response after doing 1) operation, please put services.msc in “Run”from “start”and check the BlueSoleilCS exists or not? If exists, please disable the service.
3) Please find outBSSmartUpdaterTrace.log from the folder C:\Windows\Temp, and then contact our technical support.
2. Question: installing the updater fail
Answer: the reason of the problem cannot be determined, please submit the email address in the pop-up dialog, and the updater will submit the problem automatically, and also you can contact our technical support, please refer to the step 3.
3. Question: the updater is initializing always
Answer: please try again after closing updater. please delete：C:\BSSmartUpdate\Download the folder，and windows 7 system：C:\ProgramData\BSSmartUpdate
XP system：C:\document\all user\application data\BSSmartUpdate（if you cannot find out folder please set ）
4. Question: the network connection exception of the updater
Answer: please make sure your network connection, the problem is related to the network conditions, we suggest you close the downloading software such as P2p then try again.