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BlueSoleil 10.0.498.0
Customer Review: 1908

: Jamal

Rate:

updated at 2020-01-06 00:23:35

I described my case in full details 2 days ago, why I dont get feedback fromBlueSoleil Support

Why we are writing our complains here if no one will repond?

Jamal

Reply (6)

rosstaylor5 replied at 2020-01-06 00:23:35

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Jamal replied at 2010-11-24 09:42:27

Phone is LG model GX500

Blue tooth mouse is A4TECH, model BT-630

BlueSoleil_Support replied at 2010-11-23 18:00:04: Please provide us the model and manufacture of your phone and mouse, this would help locate your issue more exactly.

BlueSoleil_Support replied at 2010-11-23 17:54:35: Sorry for this, but we are making a full teat for your issue since you feedback and would soon reply for you.

Jamal replied at 2010-11-23 07:15:28

Good Day,

I purchased the IVT bluetooth Dongle Oct 2010 with Bluesoleil 5.0.5.178 software, and installed on core i7 with Win7 Home Premium 64bit, it worked fine with A4TECH blue tooth mouse, but could not connect any Nokia or LG phone unless disconnecting the mouse then connecting the phone then reconnect ingthe mouse again.

I have been advised by IVT Support to update to version 7, I did that, Ifound the update more advanced than ver 5, the above problem solved (both mouse and mobile can connect) but now I have the following problems that made me uninstall ver 7 and reinstall ver 5 :

1- When I close the Laptop lid (Sleep) and open again the mouse will not connect and I have to unplug the mouse, search for services again and reconnect.

2- Ver 7.0.348.1 is unstable, since it allowed me to connect the mobile only at the first time (send / recieve / connect file transfer) but could not repeat this successful first attempt

Kindly advice what to do?

Note: In my Bluetooth mouse A4TECH manual, they said that thier mouse can work with 4 major Bluetooth software (1-Microsoft, 2- Toshiba Stack, 3- Broadcomm, and 4- IVT Bluesoleil ) So you have to keep this good reputation and position at top Major 4 Bluetoothe Software vendors

Best Regards

Jamal Jaafer - Amman / Jordan

Reply (2)

Jamal replied at 2010-11-20 08:01:05

The device type is: Bluetooth USB,

Model: ISSCEDRBTA,

Manufactured by: IVT Corporation,

Brand name PROMATE, (BlueMate.3)

BlueSoleil_Support replied at 2010-11-17 18:15:33: Please tell us your all your deivce exact model and manufacture, we would test it for you first.

BlueSoleil_Support replied at 2010-11-14 17:59:25: What's your problem? Technical problem, please mail to support@bluesoleil.com purchse problem please email to store@bluesoleil.com or you could rretell your problem here, we would help you check that again and help you ASAP.

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