Hi, thank you for choosing BlueSoleil, please send your elaborate problem description to support@bluesoleil.com  We'll do our best to sort out it, thank you.

what's more, We promised all of our users can upgrade freely from version6 to version8/10 and from version5 to version7/9. The upgrade policy as follows:

1. If you bought a serial number or a dongle from our website at the outset, now you can have free access to the latest version, you just need to do is simply download and install the software accordingly, activate it with your SN or dongle;

2. If you bought a dongle with a BlueSoleil6 software CD from one retailer, you should ask your retailer if the dongle including the license for activating version first, if yes, you just need to insert your dongle, BlueSoleil  will be activated.