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Home  >> Developers Forum  >> Headset mic problem - windows 7

cherryaa

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Join Date:2011/1/4

Location: United Kingdom

Posts:1
Posted at 2011-04-19 07:22:29
[ Headset mic problem - windows 7 ]

Hi, has anybody managed to fix this yet? I bought Blue Soleil 7 purely because I can't get my headset microphone to work with Win7. It still doesn't.

The headset is a Jabra Stone BTE2 and it works fine with my phone. I can use it as a speaker with my computer, but still cannot get the computer to "hear" my headset mic. This is exactly the same result I got before buying BlueSoleil.

I'm really disappointed, not least because my support request has been ignored! Hoping somebody here can offer advice ...

Thanks,
Cherry.

Geoffrey

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Join Date:2011/5/7

Location: Australia

Posts:1
Posted at 2011-05-13 05:05:51

 Bluesoleil does not work on Windows 7 64 bit Dell vostro 1720

I purchased a copy of BlueSoleil version : BlueSoleil8.0.356.0 and installed it as instructed on my Dell vostrol 1720. It loads OK but it does not detect my Motorolla S9 headset.

I tried to get support and was given help to resolve the problem but nothing that BlueSoleil suggested worked.

Bluetooth hardware is a USB 2.0 Wireless Bluetooth Dongle Adaptor 2.4G Antenna

The BlueSoleil starts and recognises the notebook.

The S9 starts but BlueSoleil will not detect or pair.

The S9 will pair with my iPhone so the S( is functioning.

In the end I asked for a refund as the product did not work and it was refused.

I recommend folks do not get caught as I was as there is no option for a refund if the product fails to work.

Geoffrey

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Join Date:2011/5/7

Location: Australia

Posts:1
Posted at 2011-05-13 05:47:37

 I purchased a Targus USB bluetooth and got software with it and it works perfectly on Windows 7 64 with Motorola S9. 

Bluesoleil is seriously flawed software and a rip off do not purchase it!! 

cherryaa

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Join Date:2011/1/4

Location: United Kingdom

Posts:1
Posted at 2011-08-31 16:13:25

I did get an email from customer support after a couple of weeks. I had to re-install the software, then go through the discovery process using the correct icon ... sorry, I can't remember what that was, will post back when I'm on the PC. It worked fine :)

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