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Home  >> Developers Forum  >> Bluetooth does not start

DavidT

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Join Date:2011/3/8

Location: Australia

Posts:1
Posted at 2011-03-10 05:50:22
[ Bluetooth does not start ]

I bought a download of Version 8. I followed the steps and activated it over the net. I was then able to use my wireless mouse. When I restarted the next day the icon was grey and it says cannot turn on hardware-bluetooth not found.

Help!!!!

David. 

Phil

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Join Date:2009/7/21

Location: United States of America

Posts:0
Posted at 2011-04-14 06:10:43

Using a 3DSP Combination Bluetooth - 802.11b/g Wi-Fi PCI Card (Model #EPABW01) for about two years now. Upgraded to Windows 7 Home Premium. Worked fine with BlueSoleil OEM v2.0.7 (XP) and 5.4.xx (Win7).

I bought v8, and couldn't turn on BlueTooth, or activate software. Windows reports a problem with the BlueTooth Card due to a problem with BlueSoleil 6(?). System reports a BlueSoleil software upgrade to fix the problem. They keep sending me to an ERROR 404 page.

Either way, this software DOES NOT WORK on a product which was compatible with the earlier software versions. It DOES NOT WORK, in spite of the fact that the software company lists the manufacturer (3DSP) as product-compatible with this software version. To answer any doubt, my PCI card did not suddenly quit working due to installation errors from two years ago. Nor did my PCI card or computer suddenly develop some weird defect, or virus. I DID UNINSTALL the BlueSoleil v8, and re-install the BlueSoleil version which came with the card. It worked perfectly!

Upon re-installing, and using ALL DEFAULT PERAMETERS, I still could not activate the v8 software. Believing that activation of the software may be the problem, and downloaded the manual activation tool, and used that to activate the software. That also was to no avail. I now have my older version of the free BlueSoleil software which came with the card, and it is all good...

Now, I have an activated registered copy of BlueSoleil v8 which will not work on this system. I am guessing that I will not be able to even try to use on my laptop, since I manually activated it on my desktop. If BlueSoleil cannot help me to fix this problem, I would appreciate a refund to my PayPal account.

Phil

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Join Date:2009/7/21

Location: United States of America

Posts:0
Posted at 2011-04-14 07:24:10

[FOLLOW-UP]

Downloaded the BlueSoleil Hardware-Compatibility Tool, and it reports that my hardware is compatible, and provides a link to BlueSoleil to purchase v8. (See above.)

Phil

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Join Date:2009/7/21

Location: United States of America

Posts:0
Posted at 2011-04-14 22:39:30

[FOLLOW-UP]

UNISTALLED/REINSTALLED AGAIN. MANAGED TO ACTIVATE ONLINE. BLUETOOTH STILL WILL NOT START UP.

Phil

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Join Date:2009/7/21

Location: United States of America

Posts:0
Posted at 2011-04-14 22:40:35

I have been having a variety of problems with the software I just bought here. This is a re-post I posted in other threads. After hours of frustrating research, I have found that most questions, even months old, still have no responses.

 

I even sent an email off to sales@bluesoleil.com, the only email address given by PayPal when I paid for my software. That was at about 1:00pm on April 14, 2011. So far, no response, but China was mainly sleeping then. Hopefully, I will soon have proof that BlueSoleil monitors their email inboxes more diligently than they do their forums.

 

============================================================

 

OKAY... I SHOULD HAVE READ EVERYTHING IN THE BEGINNERS' GUIDE FORUM FIRST! When I saw it was for SDK developers, I left as I was looking for user technical support.

 

Here is the information, I found there...

 

[ Beginner's Guide ]

 

Welcome to BlueSoleil! We provide a forum for developers to discuss and communicate the developing in the field of Bluetooth and wireless technology.

 

Please read the publish flow carefully:

 

(I guess I should have maybe KEPT READING...)

 

This forum is only for discussing the issues related to software development.

 

If you need technical support or complaints, please contact support@bluesoleil.com.

 

If you have questions about sales, please contact sales@bluesoleil.com.

 

(I can't help but wonder if maybe this should not have been the

FIRST POST IN EVERY THREAD? Jus' Sayin'...)

 

I hope this helps,

 

Phil

Geoffrey

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Join Date:2011/5/7

Location: Australia

Posts:1
Posted at 2011-05-13 04:07:05

 Bluesoleil does not work on Windows 7 64 bit Dell vostro 1720

I purchased a copy of BlueSoleil version : BlueSoleil8.0.356.0 and installed it as instructed on my Dell vostrol 1720. It loads OK but it does not detect my Motorolla S9 headset.

I tried to get support and was given help to resolve the problem but nothing that BlueSoleil suggested worked.

Bluetooth hardware is a USB 2.0 Wireless Bluetooth Dongle Adaptor 2.4G Antenna

The BlueSoleil starts and recognises the notebook.

The S9 starts but BlueSoleil will not detect or pair.

The S9 will pair with my iPhone so the S( is functioning.

In the end I asked for a refund as the product did not work and it was refused.

I recommend folks do not get caught as I was as there is no option for a refund if the product fails to work.

Geoffrey

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Join Date:2011/5/7

Location: Australia

Posts:1
Posted at 2011-05-13 05:51:19

 I purchased a Targus USB bluetooth and got software with it and it works perfectly on Windows 7 64 with Motorola S9. 

Bluesoleil is seriously flawed software and a rip off do not purchase it!! 

Bryan

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Join Date:2010/5/8

Location: United States of America

Posts:0
Posted at 2012-12-30 10:47:27

Hi guys,

I feel with you ... Two years ago, I bought v. 6 and had various trouble. Support wasn't any good. So I upgraded to ver. 7, and had even more problems. A few days ago, I upgraded to ver. 8, and in addition to the problems I had before, this one runs for five minutes, then it breaks down; when I have restarted it 4 times, everything freezes, so I have to boot my laptop.

I want my money back, since I have solved the problem - all by myself!!! Here's the solution: DOWNGRADE TO VER. 5.4, WHICH IS FREE. This is probably the last (and only) stable version of this pathetic software. Yes, yes, I know!!! But this isn't getting any better. So use the 5.4 as long as you can, get your money back, and stay the h... away from this incompetent software shop!

Harald Bluetooth was a Danish Viking king, who provided the name for this technology - he would rotate in his grave, if he heard about Bluesoleil ;o)

jorke88

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Join Date:2019/3/15

Location: Australia

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Posted at 2019-03-15 16:56:30

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